We're seeking customer service oriented people to work as Customer Support Representatives (Technical Support Representative) in our call centre in Montreal.
You will answer calls from new and existing customers with a focus on technical support and promoting the features, benefits and advantages of Shaw products and services. This is a great opportunity if you have some customer service experience and a willingness to learn and support our customers!
What we offer:
Multiple Full- and Part-time opportunities available to match your schedule
A competitive base salary and incentive plan that includes bonuses and commissions!
Industry-leading rewards and recognition program
Customizable benefits plan to suit you and your family's needs
3 weeks paid vacation (available to part-time and full-time employees)
Incredible employee discounts for all your entertainment
Success Sharing program, Employee Share Purchase Plan, Employee Stock Options programs, scholarships for dependents, enhanced parental leave, and retirement and savings plans
Earn up to $1000 when you refer a friend or family member to a role at Shaw
What you bring:
The ability to communicate in English and French
A positive "can do" attitude and customer focused approach that will enable you to deal with all types of situations with integrity, empathy, and sincerity
A willingness to learn about computer technology to support our customers' inquiries
The ability to adapt your communication style to interact with a diverse group of customers with enquiries of a technical nature, in a way which makes our customers lives easy
The ability to have engaging conversations with our customers to promote and sell the features, advantages, and benefits of Shaw products and services
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